Careers

Key Requirements

• Strong customer service and client relationship skills with a professional and welcoming demeanor.
• Proficiency in receptionist duties and clerical skills, including appointment scheduling, record keeping, and payment handling.
• Excellent phone etiquette and communication skills, both verbal and written.
• Ability to manage front-desk operations in a fast-paced environment.
• Previous experience in a spa, salon, hospitality, or similar customer-facing environment is preferred.
• Comfort using basic computer applications and booking/POS systems.
• Strong attention to detail, reliability, and commitment to maintaining confidentiality.
• High school diploma or equivalent required. Additional training in hospitality or office administration is an advantage.

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Remuneration

Up to ₹30,000 per month + incentives.

Working Hours

11:00 AM – 9:00 PM (6 days a week, one weekly off).

Location

City Center 1 Mall, Salt Lake, Kolkata.

Role Description

This is a full-time, on-site role based in Salt Lake, Kolkata. The Customer Service Manager will oversee daily customer interactions and ensure prompt, courteous, and professional responses to inquiries, bookings, and feedback. Responsibilities include managing the front-desk team, handling escalated customer issues, maintaining high service standards, and monitoring customer satisfaction. The role also involves coordinating with spa and beauty staff, managing appointment schedules, supporting promotional activities, tracking service metrics, implementing improvements, and maintaining a welcoming and inclusive environment.

Qualifications

• Strong customer service management and customer support skills, with 3–4 years of relevant experience preferred.
• A strong focus on customer satisfaction, positive client relationships, and constructive feedback management.
• Excellent verbal and written communication skills, including active listening.
• Ability to lead and motivate a diverse team, manage schedules, and maintain a professional, inclusive atmosphere.
• Comfort with basic computer systems and booking or CRM software; familiarity with social media or online review platforms is an advantage.
• A relevant diploma or degree in hospitality, business, or a related field is preferred.

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Salary & Benefits

₹40,000–₹45,000 per month, depending on experience and qualifications, plus incentives.

Working Hours

11:00 AM – 9:00 PM (6 days a week, one weekly off).

Location

Salt Lake, Kolkata.

Note: Only serious candidates with relevant experience and qualifications should apply.